Co-Managed IT Services in Lubbock, TX

When Co-Managed IT Makes Sense

• Your IT person is stretched thin. Password resets and printer problems eat the day, and projects keep slipping.

• Security needs more attention. Monitoring, patching and alert review take time and tools a one- or two-person department rarely has.

• You need coverage. Vacations, sick days and turnover shouldn't leave the office without IT support.

• A big project is coming. An office move, a cloud migration or a network refresh needs extra help for a few months.

• Leadership wants a plan. Budgets, cyber insurance questions and a technology roadmap need someone to own them.

 

Who It's For

Co-managed IT fits organizations that have outgrown "the person who's good with computers" but aren't ready for a full IT department. Around West Texas that often looks like a clinic group with one IT coordinator, a bank or credit union with an IT officer who also handles compliance, a law firm whose office manager doubles as IT, or a company with offices in Lubbock and the Permian Basin and one IT person driving between them.

 

What We Can Take On

Help Desk Overflow and Coverage

Add our help desk as needed to handle the day-to-day tickets you choose to send us, or to step in when your IT person is out, so your team keeps working. See our help desk and on-site IT support.

 

Security Monitoring

SIEM and IDS/IPS monitoring with alerts reviewed by our team and shared with yours, through our managed firewall and security monitoring service. Add email security and security awareness training where your team needs them. Our cybersecurity services page covers the full program.

 

Patching, Monitoring and Backups

We keep devices patched and monitored and check that backups run and restore, so your IT person isn't chasing routine maintenance.

 

Microsoft 365, Cloud and Networks

Microsoft 365 management and network management as ongoing support or a defined project, and cloud migrations you can add as needed.

 

Testing, Planning and Insurance Questions

Add vulnerability assessments and penetration tests as needed to give your IT person an outside check, our IT consulting and vCIO services help with roadmaps and budgets, and cyber insurance and compliance readiness helps with renewal questionnaires.

 

How It Works

• 1. Talk it through. We meet with you and your IT person to learn what's working and where the gaps are.

• 2. Split the work in writing. We agree on who owns what: tickets, security, backups, vendors and projects.

• 3. Share the tools. Your IT person keeps visibility into the monitoring, documentation and tickets we manage.

• 4. Review together. We meet regularly to go over open issues, security findings and upcoming projects.

 

Why Work With Double Technologies

• We support your IT person, not replace them. The goal is a stronger department, not a takeover.

• 30 years of combined experience across IT support, networking, Microsoft 365 and security.

• Plain English for owners and managers, and technical detail for your IT staff.

• Local and available Monday through Friday, 8 AM to 7 PM, and Saturday, 9 AM to 5 PM Central. See why businesses choose us.

 

Related Industries

In healthcare practices, we help in-house staff keep up with HIPAA security tasks. For banks, CPAs and financial firms, we support the IT officer with monitoring, testing and GLBA and FTC Safeguards Rule documentation. For law firms, we take routine IT off the office manager's desk and tighten security around client files.

 

Related Services

• Managed IT services if you'd rather hand off IT entirely.

• Help desk and on-site IT support.

• Managed firewall and security monitoring.

• Cloud services and migrations and IT consulting for projects.

 

Areas We Serve

Most co-managed work is remote and shared through common tools, and we come on site when your IT person needs a hand.

We provide co-managed IT in Lubbock, Wolfforth, Levelland, Brownfield, Lamesa and other South Plains towns such as Littlefield, Post and Plainview, plus Amarillo, Abilene and Midland and Odessa. See all areas we serve.

 

Frequently Asked Questions

What is co-managed IT?

Co-managed IT is a partnership between your in-house IT staff and an outside IT provider. Your team keeps ownership of your systems, and we take on the parts you choose, such as help desk overflow, security monitoring, backups or projects.

 

Will co-managed IT replace our IT person?

No. Co-managed IT is built to support your in-house IT person. They keep their role and their knowledge of your business, and we add capacity, tools and coverage.

 

Can you cover when our IT person is out?

Yes. We can handle help desk requests and urgent issues while your IT person is on vacation or out sick, and we hand everything back with notes when they return.

 

Who decides what you handle?

You do. We agree in writing on which tasks we own and which stay in-house, and we can adjust the split as your needs change.

 

Can you help our IT person with a big project?

Yes. We can take on projects such as an office move or network upgrade alongside your IT person, and you can add cloud migrations or security testing as needed, with the work split in writing.

 

Do you come on site?

Yes. Most work happens remotely, and we can come to you for installs, network work and anything else that needs someone on site.

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Can we add help desk, training or email security?

Yes. Co-managed clients can add help desk backup, security awareness training, vulnerability testing, email security or cloud projects as needed. Full managed IT clients get all of these as part of managed IT.

 

Give Your IT Person Backup

Call (806) 319-8521 or send us a message to talk about where your in-house IT needs help. We're open Monday through Friday, 8 AM to 7 PM, and Saturday, 9 AM to 5 PM Central.