Managed IT Services in Lubbock, TX
Managed IT services in Lubbock and across West Texas, backed by 30 years of combined experience. Help desk support, proactive monitoring, security and IT planning from one local team, without hiring in-house IT staff.
Serving Lubbock and businesses across West Texas.
How We Manage Your IT
Managed IT strategy
You get real planning built on proven IT processes, improving performance and lowering risk.
Proactive managed IT
When your business does IT right, you spend less on reactive emergencies and more time on business.
Vendor management
We’ll deal with it – remediation, troubleshooting, escalation requests, and more.
Proactive IT support for Lubbock and West Texas businesses, backed by cybersecurity expertise and real human support.
One Local Team for Your Help Desk, Monitoring and Security
Managed IT means one local team looks after your technology every day. Instead of calling someone after something breaks, you get proactive support that keeps computers patched, accounts secure and backups running, plus people to call when you need help. We handle most issues remotely, and we come to you when the problem needs hands on site.
What Managed IT Can Cover
Managed IT covers help desk, monitoring, patching, Microsoft 365, backups and day-to-day security basics. The sections below walk through onboarding, who we support, and what that cover looks like in practice.
Who It's For
Managed IT fits small and medium businesses that rely on technology but don't have, or don't need, a full-time IT department. It also works when you have one in-house IT person who needs backup for overflow, projects and security. We support healthcare practices, financial services firms, professional services offices, retail and hospitality businesses, and construction and trades companies.
Outsourced IT or an In-House Hire?
A single IT employee brings one set of skills and one person's vacation schedule. Outsourcing IT to a Lubbock managed IT provider gives you a whole team with help desk, network, Microsoft 365 and security experience, and someone is still there when one of us is out.
Areas We Serve
We provide managed IT services in Lubbock, Wolfforth, Levelland, Brownfield, Lamesa, Littlefield, Post, Plainview, Amarillo, Abilene, Midland, Odessa and throughout West Texas.
We also support law firms, healthcare practices and financial firms across the region.
Getting started begins with a look at your current setup, and then we bring your team and systems on board. Call (806) 319-8521 or contact us to talk it through.
What Onboarding Looks Like
Switching to a new IT provider should not mean a week of downtime or a pile of lost passwords. Our onboarding follows a set order so your team keeps working while we take over.
1. Discovery and documentation. We start with an IT Assessment. We walk through your computers, servers, network gear, Microsoft 365 tenant, line-of-business software, backups and vendor accounts, and we write down what we find. Many West Texas businesses have never had a full inventory, and this step alone usually turns up expired warranties, unknown admin accounts or backups that stopped running months ago.
2. Access and handoff. We collect admin credentials, domain and DNS records, licensing details and vendor contacts, and we coordinate with your current provider or in-house IT person so nothing gets dropped. If you are leaving another MSP, we plan the cutover so tools are swapped in a set order rather than all at once. Our guide on how to switch managed IT providers without downtime walks through that process step by step.
3. Deploy monitoring and security tools. We install our monitoring and management agent on your workstations and servers, confirm endpoint protection is active, and set up patching policies. Changes are scheduled around your business hours, not during your busiest time of day.
4. Fix the urgent items first. Anything risky we find during discovery, like missing backups, accounts without multi-factor authentication or unsupported operating systems, goes to the top of the list. We explain each item in plain English and agree on priorities with you.
5. Settle into regular support. Once onboarding wraps up, your staff know how to reach the help desk, you have a documented network, and we schedule regular check-ins to review open issues and plan upcoming projects.
Who We Support Across Lubbock and West Texas
Double Technologies works with small and mid-sized businesses across Lubbock and West Texas that need dependable IT but don't need a full in-house department. Our clients include medical and dental offices, banks, CPA and financial firms, law offices, agricultural businesses, cotton gins and co-ops, oilfield service companies, nonprofits and multi-location retailers.
We are based in Lubbock and support businesses throughout the South Plains and the wider region, including Wolfforth, Levelland, Brownfield, Littlefield, Post, Amarillo, Abilene and the Midland-Odessa area of the Permian Basin. Most support is handled remotely, which keeps fixes fast no matter where your office is. When a problem needs hands on hardware, we schedule on-site visits.
If you already have an IT person on staff, managed IT doesn't have to replace them. Our co-managed IT option adds monitoring, security tools and backup coverage while your team keeps ownership of daily work.
What's Covered Day to Day
Managed IT is the ongoing work that keeps your technology running so your staff can focus on their jobs. Here is what that looks like in practice:
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Help desk support. Your team contacts one local help desk for password resets, printer problems, email trouble, software errors and new-user setups. Requests are tracked from start to finish so nothing gets lost.
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Patching and updates. We manage Windows and third-party application updates on a regular schedule, test where it matters, and track which machines are behind.
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Monitoring. Our tools watch your servers, workstations and key network devices for warning signs like failing drives, full disks, stopped services and offline equipment, so many problems are caught before your staff notice them.
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Microsoft 365 management. We handle user accounts, licenses, mailboxes, Teams, SharePoint and OneDrive, along with security settings like multi-factor authentication and conditional access.
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Backups. We monitor backup jobs, check that they finish, and run restore tests so you know your data can actually be recovered.
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Security handoffs. Managed IT covers everyday security basics like endpoint protection, MFA and patching. For deeper needs, such as firewall management, security monitoring or compliance work, we bring in our cybersecurity services and managed firewall and security monitoring with the same team that already knows your network.
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Planning and vendor coordination. We track hardware age and warranties, help plan replacements, and deal with your internet provider, phone vendor and software vendors so you don't have to.
Ready to see where your systems stand? Call (806) 319-8521 or Schedule an IT Assessment.
What Our Clients Say
"Wow! This one word describes the way we felt once Double Technologies addressed our computer and security needs. They were quick to respond, and they are all extremely knowledgeable and took the time to explain what needed to be done. They answered all our questions and made sure we were comfortable with what they did before they left. You get way more than you pay for with these guys!"
“Double Technologies is an outstanding IT company! So knowledgeable, efficient, helpful, excellent communication and all about educating customers with the most up to date technology available (in layman’s terms)! They got us up and running in no time and kept me informed of their progress the whole time! Highly recommend these guys for any IT needs big or small! I am one happy small business owner and love supporting (and bragging about) local businesses!”
Extremely professional. You definitely won't be disappointed with their work.
Related Services
Managed IT includes a local help desk with on-site support, plus email security, vulnerability management (we find known weaknesses, patch them, and monitor your systems), and cloud services and migrations.
Already have an IT person? Co-managed IT backs up your in-house staff, and you can add these services as needed.
FAQ
What are managed IT services?
Managed IT services provide businesses with proactive monitoring, maintenance, and support for their technology systems. Instead of fixing problems after they occur, managed IT services focus on preventing issues, improving security, and ensuring systems run reliably through ongoing management and support.
How does support work when we need help?
Call (806) 319-8521 or contact our team, Monday through Friday from 8 AM to 7 PM and Saturday from 9 AM to 5 PM CT. Many issues can be handled over a secure remote session, and we can come to you when the fix needs hands on site. Proactive monitoring also helps us spot many problems before they disrupt your staff.
What is included in your managed IT services?
Managed IT services typically include proactive system monitoring, help desk support, cybersecurity oversight, regular maintenance, and strategic IT guidance. Services are structured to keep systems secure, reliable, and aligned with business goals.
What types of businesses benefit most from managed IT services?
Managed IT services are ideal for small and mid‑sized businesses that rely on technology but do not want the cost or complexity of a full in‑house IT team. Companies that need reliable support, strong security, and scalable IT solutions benefit the most from a managed services model.
How long does it take to get started with managed IT services?
Onboarding begins with an assessment of your current IT environment, followed by setup and optimization. Proactive support and monitoring start as each system is brought on board.
